Metalogic Inspection Services is currently hiring for a temporary Helpdesk/Desktop Support Technician. This is an entry-level position that will provide day to day IT support of personal computing systems (PC/Laptop/Tablets/Cellular Phones, IP Phones, etc.), in a timely and accurate fashion to ensure optimal service delivery. The position is based at the Edmonton office.

Responsibilities

  • Support end-users, duties include but not limited to password resets, adding a printer, navigating a server, installing or re-installing programs and assigning users to distribution lists
  • Support within a network environment and include the delivery, installation and set up of systems
  • Create SharePoint ‘profiles’ to standardize access upon entering new hires in the system
  • Assist users by recommending the most effective utilization of computers, standard software packages and their applications and related equipment (workstation and LAN)
  • Analyze and diagnose problems reported by end-users, and recommend improvements and/or appropriate changes to processes and procedures
  • Develop & maintain desktop process documentation
  • Enable and force OneDrive backups on all computers
  • Complete projects as and when assigned

Qualifications

  • Must have at least three (3) years of experience in SharePoint
  • Three (3) years of experience in installing and maintaining personal computers and related hardware, software, printers, and networks
  • Minimum of three (3) years experience with Azure and Azure AD
  • Technical diploma or undergraduate degree (preferred)
  • Experience with JIRA service desk
  • Strong experience in scripting with PowerShell/Python to automate IT tasks
  • Class 5 driver’s license
  • Excellent working knowledge of Windows 7, Windows 10 and Microsoft 365
  • Strong customer service skills
  • Excellent communication and time management skills
  • Strong troubleshooting skills and able to work with minimum supervision

We thank all candidates who applied and Metalogic looks forward to reviewing your application. Please be advised that only those candidates selected for an interview will be contacted.